Complaints Procedure

If something has gone wrong, please tell us in writing with as much detail as you can, including any reference numbers.

We will acknowledge your complaint, investigate it, and write to you with our findings and any action we propose.

If you remain unhappy after our final response, you can refer your complaint to the redress scheme we are a member of.

[Complaint contact, response timescales and redress scheme details to be confirmed by the client before launch.]